Bridging the Gap from Service to Sales™ was created to teach you to up-sell, cross-sell and capitalize on all opportunities. This program will provide you with the core principles, tools and strategies needed to separate yourself from the competition and transform the outcome of each call. One of the most powerful aspects of this program is our Sound Clip Library™. You will hear actual tape-recorded calls of the most common mistakes people make and the most effective way to handle each call. This approach allows you to clearly relate to and identify the best and worst practices of other people. Our Sound Clip Library™ has revolutionized the way people learn.

In this audio program you will learn to:

Mentally be prepared for each call

Focus on the customer first

Convey a positive image in the mind of the customer

Creatively build rapport with each caller

Reduce queue time while maintaining service excellence

Understand the customer’s needs

Control each call by asking the right questions

Identify and create opportunities

Recognize when to stop talking

Resolve customer problems, issues or objections and not get defensive

Ask for the order, cross-sell or up-sell

Sound confident and enthusiastic throughout the call

Overcome any fear or anxiety about a culture change